Oneida County Long Term Care Ombudsman Program
This Red Cross advocacy program is about assuring the highest quality of care for residents of long term care facilities. An ombudsman is a highly trained and certified volunteer who acts as a liason between residents and staff of nursing homes.

Ombudsman volunteers perform their work by:
• Mediating conflicts between residents, their families and staff to solve problems
• Investigating complaints and making appropriate referrals
• Monitoring facilities to insure that all state and federal laws are being followed
• Educating residents, family members and staff about resident's rights and available resources

Please visit http://ombudsman.state.ny.us/ for more information.

Residents have the right to:
• Be fully informed on issues affecting them
• Actively participate in their own care, including transfers and discharges
• Make informed choices
• Privacy and confidentiality
• Dignity, respect, and freedom
• Have complaints and concerns dealt with in a timely manner

Take the training to become an Ombudsman Today!
A new training course is being offered October 29th- November 5th from 9-3:30 each day.

“Serving as an Ombudsman can be a very rewarding and valuable experience.” said Jeff Parker, Elder Services Coordinator . “The residents of long term care facilities frequently are unable to speak up for themselves and don’t always have anyone available to speak on their behalf. The Ombudsman fills this very critical role”

Anyone interested in signing up for the training or with further questions can contact Jeff Parker at 733-4666 ext. 205